Returns and Refunds Policies

No Returns Policy

At Microsofty.in, all sales are final. We regret to inform you that we do not entertain returns once a product has been purchased. Since we deal in digital goods, returns or exchanges are not feasible due to the nature of our offerings.

Refunds for Genuine Issues

While we cannot process returns, we value our customers and understand that rare circumstances may arise where there is a genuine issue with the product. In such cases, we have a refund policy under the following conditions:

• Eligibility for Refund
  • A refund request must be submitted within 24 hours of purchase.
  • The issue must pertain specifically to the product key provided (e.g., invalid or non-functional key).
  • Proof of the issue must be furnished via email in the form of screenshots clearly showing the error message or problem.
• Steps to Request a Refund
  • Email us at microsoftyindia@gmail.com with the subject line: “Refund Request – Order #[Your Order Number].”
  • Attach the required screenshots as proof of the issue.
  • Provide your order details, including the order number and the product key
• Refund Process
  • Our team will review the submitted proof to verify the issue.
  • If the issue is confirmed as genuine, a refund will be processed promptly within 7-10 business days.
  • Refunds will be issued through the original payment method only.

Important Notes

• Refund requests without proper proof will not be entertained.
• Refunds will not be granted for issues caused by customer negligence, such as incorrectly entering the product key or failing to meet system requirements
• This policy applies only to purchases made directly on Microsofty.in.